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Microsoft Office There Is A Problem With Your Account Mac

 

Jun 15, 2016  Below is a list of known issues with Outlook for Windows and Mac desktop clients. Feature requests and known issues for other clients can be viewed at: Outlook on the Web Outlook for mobile devices. Important: You can contact Microsoft directly to make a case for supporting a specific feature in Office 365, by submitting your idea to Microsoft's Office 365 feedback and suggestions site. Aug 17, 2014  You fire up an Office application, only to see a yellow warning icon ⚠ next to your account name at the top right of the window. Clicking on it gives you this ominous message: There are problems with your account. To fix them, sign in again. However, when you click the Fix It button, nothing happens. Here’s how to set things straight. Can't open Office documents from SharePoint because of Network List Service is stopped and disabled. Office files in SharePoint fail to open from an Office 2016 client - Office Microsoft Docs Skip to.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

An error occurs when you try to open a Microsoft Office file from SharePoint by using an Office 2016 client, such as Word, Excel, or PowerPoint. You may receive one of the following error messages, depending on the version of Office or SharePoint and the method that's used to open the file:

Additionally, you may see one of the following error messages when you try to sign in Office. Or, if you have successfully signed in to Office, you may still see the error message in an Office application:

Cause

Network List Service is stopped and disabled on the client computer.

Resolution

Enable and start Network List Service on the client computer. To do this, follow these steps:

  1. Click Start, type 'services.msc' (without quotation marks) in the Start Search box and press Enter.
  2. Double-click Network List Service.
  3. Right-click the service, and then click Start.
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Note

This article applies only to the previous OneDrive for Business sync client (groove.exe). In most cases, we recommend that you use the newer OneDrive sync client (onedrive.exe) instead. Which version of OneDrive am I using?

Problem

When you try to open Office documents that are stored on OneDrive for Business or SharePoint Online by using the Office client application, or when you sign in to the OneDrive for Business client (groove.exe), you receive the following error message:

There is a problem with your account, please try again later.

Solution

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Microsoft Office There Is A Problem With Your Account Macbook Pro

To resolve this issue, follow these steps:

  1. Back up the Windows registry. For information about how to do this, see How to back up and restore the registry in Windows.

  2. Click Start, click Run, type regedit, and then press Enter.

  3. Locate the following key:

    HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonIdentity

  4. At this location, delete the following keys:

    • FederationCacheExpiration

    • FederationProvider

  5. Restart the computer.

Workaround

If you can't make the changes to the registry, use Office Online to open and work with Office documents.

Microsoft Office There Is A Problem With Your Account Mac Os

More information

By default, the registry keys that are listed in this article are set to update every three days. If you don't remove the keys, they will be refreshed after three days. After they are refreshed, this issue should resolve itself.

It's possible that your organization has overridden the default value for the key update to be more or less than three days. To determine whether your organization changed the default value for the keys to update, locate the following subkey in Registry Editor, and then check the FederationCacheLifetime key:

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonIdentity

  • If the FederationCacheLifetime key exists, the number of days for the keys to update was overridden to equal the value of this key. For example, if the value of this key is 5, the keys will be updated in five days.

  • Microsoft office 2016 mac torrent. If the FederationCacheLifetime key doesn't exist, the default value for the keys to update is three (3) days.

Your organization may want to automate the removal of the registry key from computers programmatically. To remove the registry key, use this sample batch file code:

Microsoft Office There Is A Problem With Your Account Mac Mail

Note

Administrative privileges are required to run the batch file.

Microsoft Office There Is A Problem With Your Account Mac Os

Still need help? Go to Microsoft Community.