Microsoft Office Mac Change License Name
2020-3-24 You may need to change someone's Office 365 email address and display name if, for example, they get married and their last name changes. Watch a short video about changing a user's email address. If you found this video helpful, check out. You know you're paying for Microsoft Office 365, and you know your license is still valid, but the apps think otherwise. Not to worry, it's annoying, but there's a really easy fix. Reader Meng Thao is tired of Microsoft Office applications addressing him by the wrong name. I just recently noticed that I made a typo on my Mac Office 2004 license registration. When I click on “About” in Word or any Office application, my name is misspelled under “This product is licensed to.” I accidentally.
-->You may need to change someone's Office 365 email address and display name if, for example, they get married and their last name changes.
Note
If you're not using the new Microsoft 365 admin center, you can turn it on by selecting the Try the new admin center toggle located at the top of the Home page.
Watch a short video about changing a user's email address.
If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.
Change a user's email address
You must be an Office 365 global admin to do these steps.
In the admin center, go to the Users > Active users page.
Select the user's name, and then on the Account tab select Manage username.
In the first box, type the first part of the new email address. If you added your own domain to Office 365, you can choose the domain for the new email alias by using the drop-down list.
Select Save changes.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
In the first box, type the first part of the new email address. If you added your own domain to Office 365, you can choose the domain for the new email alias by using the drop-down list.
Select Save.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
In the first box, type the first part of the new email address. If you added your own domain to Office 365, you can choose the domain for the new email alias by using the drop-down list.
Select Save.
IMPORTANT:If you get an error message, see Resolve error messages.
Set the primary email address
In the admin center, go to the Users > Active users page.
Select the user's name, and then on the Account tab select Manage email aliases.
Select Set as Primary for the email address that you want to set as the primary email address for that person.
IMPORTANT: You won't see this option to Set as Primary if you purchased Office 365 from GoDaddy or another Partner service that provides a management console. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.
Also, you'll only see this option if you're an Office 365 global admin. If you don't see the option, you don't have permissions to change a user's name and primary email address.
You'll see a big yellow warning that you're about to change the person's sign-in information. Select Save, then Close.
Tell the person the following information:
This change may take a while to take effect.
What their new username is. They'll need it to sign in to Office 365.
If they are using Skype for Business Online, tell them they will need to reschedule any Skype for Business Online meetings that they organized, and that they will need to tell their external contacts to update the old contact information.
If they are using OneDrive, tell them that the URL to this location has been changed. If they have OneNote notebooks in their OneDrive, then they may need to close and reopen them in OneNote. If they have shared files from their OneDrive, then the links to the files may not work and the user can reshare.
If their password changed too, tell them that they will be prompted to enter the new password on their mobile device, or it won't sync.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
Select Set as Primary for the email address that you want to set as the primary email address for that person.
IMPORTANT: You won't see this option to Set as Primary if you purchased Office 365 from GoDaddy or another Partner service that provides a management console. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.
Also, you'll only see this option if you're an Office 365 global admin. If you don't see the option, you don't have permissions to change a user's name and primary email address.
You'll see a big yellow warning that you're about to change the person's sign-in information. Select Save, then Close.
Tell the person the following information:
This change may take a while to take effect.
What their new username is. They'll need it to sign in to Office 365.
If they are using Skype for Business Online, tell them they will need to reschedule any Skype for Business Online meetings that they organized, and that they will need to tell their external contacts to update the old contact information.
If they are using OneDrive, tell them that the URL to this location has been changed. If they have OneNote notebooks in their OneDrive, then they may need to close and reopen them in OneNote. If they have shared files from their OneDrive, then the links to the files may not work and the user can reshare.
If their password changed too, tell them that they will be prompted to enter the new password on their mobile device, or it won't sync.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Username / Email, select Edit.
Select Set as Primary for the email address that you want to set as the primary email address for that person.
IMPORTANT: You won't see this option to Set as Primary if you purchased Office 365 from GoDaddy or another Partner service that provides a management console. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.
Also, you'll only see this option if you're an Office 365 global admin. If you don't see the option, you don't have permissions to change a user's name and primary email address.
You'll see a big yellow warning that you're about to change the person's sign-in information. Select Save, then Close.
Tell the person the following information:
This change may take a while to take effect.
What their new username is. They'll need it to sign in to Office 365.
If they are using Skype for Business Online, tell them they will need to reschedule any Skype for Business Online meetings that they organized, and that they will need to tell their external contacts to update the old contact information.
If they are using OneDrive, tell them that the URL to this location has been changed. If they have OneNote notebooks in their OneDrive, then they may need to close and reopen them in OneNote. If they have shared files from their OneDrive, then the links to the files may not work and the user can reshare.
If their password changed too, tell them that they will be prompted to enter the new password on their mobile device, or it won't sync.
Change a user's display name
In the admin center, go to the Users > Active users page.
Select the user's name, and then on the Account tab select Manage contact information.
In the Display name box, type a new name for the person, and then select Save.
If you get the error message 'We're sorry, the user couldn't be edited. Review the user information and try again, see Resolve error messages.
It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username, so be sure to tell them about this change.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Contact information, select Edit.
In the Display name box, type a new name for the person, and then select Save.
If you get the error message 'We're sorry, the user couldn't be edited. Review the user information and try again, see Resolve error messages.
It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username, so be sure to tell them about this change.
In the admin center, go to the Users > Active users page.
Select the user. In the flyout pane, next to Contact information, select Edit.
In the Display name box, type a new name for the person, and then select Save.
If you get the error message 'We're sorry, the user couldn't be edited. Review the user information and try again, see Resolve error messages.
It might take up to 24 hours for this change to take effect across all services. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username, so be sure to tell them about this change.
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Resolve error messages
'A parameter cannot be found that matches parameter name 'EmailAddresses'
If you get the error message ' A parameter cannot be found that matches parameter name 'EmailAddresses' it means that it's taking a bit longer for Office 365 to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
'We're sorry, the user couldn't be edited. Review the user information and try again'
If you get the error message ' We're sorry, the user couldn't be edited. Review the user information and try again.' it means you aren't an Office 365 global admin and you don't have permissions to change the user name. Find the global admin in your business and ask them to make the change.
What to do with old email addresses
A person's previous primary email address is retained as an additional email address. We strongly recommend that you don't remove the old email address.
Some people will likely continue to send email to the person's old email address and deleting it may result in NDR failures. Office 365 will automatically route it to the new one. Also, do not reuse old SMTP email addresses and apply them to new accounts. This can also cause NDR failures or delivery to an unintended mailbox.
What if the person's offline address book won't sync with the Global Address List?
If they are using Exchange Online or if their Office 365 account is linked with your organization's on-premises Exchange environment, you may see this error when you try to change a username and email address: 'This user is synchronized with your local Active Directory. Some details can be edited only through your local Active Directory.'
This is due to the Microsoft Online Email Routing Address (MOERA). The MOERA is constructed from the person's userPrincipalName attribute in Active Directory and is automatically assigned to the cloud account during the initial sync and once created, it cannot be modified or removed in Office 365. You can subsequently change the username in the Active Directory, but it will not change the MOERA and you may run into issues displaying the newly changed name in the Global Address List.
To fix this, log in to the Azure Active Directory Module for PowerShell with your Microsoft 365 administrator credentials. and use the following syntax:
Tip
This changes the person's userPrincipalName attribute and has no bearing on their Microsoft Online Email Routing Address (MOERA) email address. It is best practice, however, to have the person's logon UPN match their primary SMTP address.
To learn how to change someone's username in Active Directory, in Windows Server 2003 and earlier, see Rename a user account.
Related articles
-->Microsoft License Center
Important
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. To learn more about this name change, read this blog post.
For details of when this change takes effect, and what actions admins might need to take, read this article.
Starting in Summer 2020, commercial customers can use Office 365 ProPlus (device) to assign an Office 365 ProPlus license to a Windows 10 device instead of to a user. Education customers can do the same thing by using the Office 365 ProPlus for Education (device) license. This device-based license is designed to simplify management of Office 365 ProPlus on devices shared by many users. Anyone that signs in and uses that device can use Office 365 ProPlus to create and edit documents.
Important
Device-based licensing for Office 365 ProPlus is available as a license only for some commercial customers and some education customers. For commercial customers, the license is Office 365 ProPlus (device) and is available only through Enterprise Agreement/Enterprise Agreement Subscription. For education customers, the license is Office 365 ProPlus for Education (device) and is available only through Enrollment for Education Solutions (EES). For more information, read the blog post on education availability. For commercial availability, contact your Microsoft account representative.
Requirements for using device-based licensing for Office 365 ProPlus
The following are the requirements for device-based licensing for Office 365 ProPlus:
- Version 1907 or later of Office 365 ProPlus
- Version 1803 or later of Windows 10
- The Windows 10 device must be Azure Active Directory (Azure AD) joined or hybrid Azure AD joined.
To verify that Office 365 ProPlus and the Windows 10 device meet these requirements, do the following:
On the Windows 10 device, open an Office application, such as Word, and go to File > Account. The version number of Office 365 ProPlus that is installed on the device appears in the About section of the Product Information section.
On the Windows 10 device, from the Start menu or a command prompt, type
winverand then hit Enter. The About Windows dialog appears and lists the version of Windows 10.Sign in to the Microsoft Azure and go to Azure Active Directory > Devices. The type of join for your Windows 10 device is listed in the Join Type column.
If the Windows 10 device doesn't appear, sign in to the Windows 10 device. Then go to Settings > Accounts > Access work or school, choose Connect, and follow the steps to join the device to either Azure Active Directory or to a local Active Directory domain.
Steps to configure device-based licensing for Office 365 ProPlus
After you have verified that your Windows 10 devices and Office 365 ProPlus installations meet the specified requirements, you need to do the following:
- Add the Windows 10 devices to a group that's available in Azure AD and assign the appropriate licenses to that group.
- Configure Office 365 ProPlus to use device-based licensing instead of user-based licensing.
Important
Be sure to create the Azure AD group and assign the licenses before you configure Office 365 ProPlus to use device-based licensing. Otherwise you will receive error messages in Office 365 ProPlus.
Add Windows 10 devices to a group in Azure AD and assign that group licenses
To configure device-based licensing, you first need to add your Windows 10 devices to a group that's available in Azure AD. The following table provides information about the types of groups that are supported and where you can create those groups.
| Group type | Create using these tools |
|---|---|
| Security, with assigned or static membership | Azure AD portal On-premises Active Directory and sync to Azure AD with Azure AD Connect |
| Security, with dynamic device membership | Azure AD portal |
| Distribution list | On-premises Active Directory and sync to Azure AD with Azure AD Connect On-premises Exchange Server and sync to Azure AD with Azure AD Connect Microsoft 365 admin center |
| Office 365 | Not supported (type of group in Azure AD |
For more information about Azure group management, see the following articles:
After you have created the appropriate group type and assigned the appropriate Windows 10 devices to the group, you need to assign licenses to that group. For the steps on how to do that, see Manage licenses for devices. You can assign licenses to only one group, but you can nest groups within that one group.
Configure Office 365 ProPlus to use device-based licensing
After you have assigned licenses to the group in Azure AD that contains your Windows 10 devices, you need to configure Office 365 ProPlus to use device-based licensing instead of user-based licensing. You can do that by using either of the following methods:
- The Office Deployment Tool and the DeviceBasedLicensing setting.
- Group Policy and the 'Use a device-based license for Office 365 ProPlus' policy setting
Using the Office Deployment Tool
If you use the Office Deployment Tool to install or configure Office 365 ProPlus, you'll want to add the following line to your configuration.xml file:
Important
To configure device-based licensing by using the Office Deployment Tool, you must be installing Version 1909 or later of Office 365 ProPlus. There was a problem with earlier versions that prevented device-based licensing from being properly configured using the DeviceBasedLicensing setting with the Office Deployment Tool.
If you're using an earlier version of Office 365 ProPlus, you can configure device-based licensing by using Group Policy. Or, from an elevated command prompt you can run the following command:
reg add HKLMSOFTWAREMicrosoftOfficeClickToRunConfiguration /v O365ProPlusRetail.DeviceBasedLicensing /t REG_SZ /d 1
Tip
- Be sure you're always using the most current version of the Office Deployment Tool available on the Microsoft Download Center so that you have the latest features and bug fixes.
- Instead of using a text editor to create your configuration.xml, we recommend that you use the Office Customization Tool (OCT). The OCT provides a web-based interface for making your selections and creating your configuration.xml file to be used with the Office Deployment Tool. For more information, see Overview of the Office Customization Tool. There is a choice to configure device-based licensing under the Licensing and activation section of the OCT.
For more information about using the Office Deployment Tool and the configuration options that it supports, see the following articles:
Using Group Policy
If you use Group Policy to configure Office 365 ProPlus settings, you can enable the 'Use a device-based license for Office 365 ProPlus' policy setting. This policy setting can be found under Computer ConfigurationPoliciesAdministrative TemplatesMicrosoft Office 2016 (Machine)Licensing Settings.
Note
To use this policy setting, download version 4909.1000 (or later) of the Administrative Template files (ADMX/ADML) for Office 365 ProPlus from the Microsoft Download Center. Version 4909.1000 was released on September 5, 2019.
Troubleshoot device-based licensing for Office 365 ProPlus
You can verify that Office 365 ProPlus is using a device-based license by opening an Office application, such as Word, and going to File > Account. In the Product Information section, you should see Belongs to: This device.
If the device hasn't been properly configured for device-based licensing, when a user tries to use Office 365 ProPlus on the device, Office will be in reduced functionality mode. That means the user can open and print existing documents in Office applications, but the user can't create new documents or edit and save existing documents.
In those cases, the user will also see a banner beneath the ribbon in the document with the following message:
LICENSE REQUIRED Your admin needs to assign an Office license to this device so you can edit your files.
To troubleshoot this issue, make sure the device is correctly joined to Azure AD and that the device is added to the group that has been assigned the licenses. Also, there can be a delay of approximately one hour after you add the device to the group, so that might be causing this message to appear. Close the app and open the app again later.
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In other cases, the user might see this message:
CAN'T VERIFY LICENSE We're having trouble verifying the Office license for this device.
In this case, the device is having problems contacting the Office Licensing Service on the internet. Office tries to contact the Office Licensing Service to ensure the device is properly licensed and to automatically renew a license that is about to expire. A device-based license is set to expire in about 3 to 4 months, so the device doesn't have to access to internet constantly. The CAN'T VERIFY LICENSE message usually appears about 10 days before the license is about to expire.
Change License Plate
Make sure the device has access to the internet or that your firewall isn't preventing access to the Office licensing service. For more information about firewall settings, see Office 365 URLs and IP address ranges.