Mac Microsoft Outlook Won't Remember Password Office 365

05.04.2020 admin

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Office 365 Mac Outlook Setup

I forgot the username or password for the account I use with Office. These products are usually associated with a personal Microsoft account. Office 365 subscriptions. Update your password in Outlook 2016 for Mac. Still need help? Aug 29, 2019 Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. Thanks to readers of my blog, we have finally fixed the issue for most users. For others, we have at least a temporary workaround until Microsoft provides a fix. Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016 Office for business Outlook 2013 Outlook 2010 Outlook 2007 Outlook 2016 for Mac More. Less There are two places you can change or update your email account password: in Outlook and with your email provider (for example, Office 365, Gmail, Yahoo, iCloud, or Xfinity). Nov 09, 2011 Outlook Won't Remember My Password (Credentials) Every time I open my Outlook file (connected to an exchange server), it asks me for my password and will not remember it. I check the box 'Remember my credentials', then next time I go into it, it asks again.

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Symptoms

When you try to create an Outlook profile or connect to a Microsoft Office 365 mailbox, you're continually prompted for credentials while the client displays a 'trying to connect..' message. If you cancel the credentials prompt, you receive the following error message:

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Cause

This issue can occur if the Logon network security settingon the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication.

Resolution

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Note

Microsoft Outlook 2016 and some recent builds of Outlook 2013 are not affected by this issue. Those versions have been updated to prevent the problem that is described in the 'Symptoms' section. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings.

For newer versions of Outlook

You may be an Office 365 customer who is experiencing the error that is described in the 'Symptoms' section when you try to connect to an Exchange Online mailbox. You may also already be running newer versions of Outlook 2013 or Outlook 2016. If both conditions are true, we highly recommend that you use the Outlook keeps asking for my password diagnostic to troubleshoot issues in which Outlook continually prompts for a password.

This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues.

If you are connecting to an Exchange On-Premises mailbox, see the following articles for additional troubleshooting:

Additionally, you can view the following forum thread for common causes:

For affected versions of Outlook

If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue. To do this, follow these steps:

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Exit Outlook.
Open Control Panel, and then do one of the following:
- In Windows 10, Windows 8.1, or Windows 7, click Start, type control panel in the search box, and then press Enter.
- In Windows 8, swipe in from the right side to open the charms, tap or click Search, and then type control panel in the search box. Or, type control panel at the Start screen, and then tap or click Control Panel in the search results.
In Control Panel, locate and double-click Mail.
Click Show Profiles, select your Outlook profile, and then click Properties.
Click E-mail Accounts.
Select your email account, and then click Change.
In the Change Account dialog box, click More Settings.
In the Microsoft Exchange dialog box, select the Security tab.
On the Login network security list, select Anonymous Authentication, and then click OK.
Click Next, click Finish, and then click Close on the Account Settings dialog box.
Click Close on the Mail Setup dialog box, and then click OK to close the Mail control panel.

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More Information

Office 365 Mac Outlook Setup

To locate and view the registry setting for Anonymous Authentication in the Outlook profile, follow these steps.

Important

Modifying the Outlook profile by using the 'Profiles' registry path is not supported and may cause your Outlook profile to be in an unsupported state.